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What is community manager burnout? It sounds dramatic. But it is accurate. I've burnt out working in events, catering and community management. Like burnout in the events and catering industry, there is much giving and giving mentally and physically without much training or guidance. We are 'enthusiastic
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What is the relationship between coworking and hospitality? Because I've heard this a lot lately, it was a constant topic of conversation at the Workspace Design Show London. But when you say coworking and hospitality, it doesn't mean you're suddenly running a restaurant, which
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How do you create connections between people in your coworking space without being a bit creepy? I say creepy because there's a difference between customer acquisition and me joining your coworking space. You'd be mad not to use technology to help you do things, but if
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How can your coworking space change the world? So today's question is, who are you inviting to your coworking space? There's a big difference between an invitation and an announcement. An announcement is when you say: "Hi, my coworking space is open!" And you
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Why is getting together with others who run a coworking space so important? It's because you don't have much time for everything, including running the space, keeping members happy, and maintaining software and stuff like that. You only get a little time to talk about what
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What do you mean by "growth and scale" when you talk about your business? I brought this up today because I was talking to someone about their coworking space and what they want to do with it. They said, "I want to grow and scale, of course!
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I always like to wait until the wheels come off the car or the sick is chimping, and then someone has to come and pull me from the clutches of death at the last moment. That is a lousy way to run your life and business. I realised the negative
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Franken-speak and meaningless catch-all language We've all seen those websites that boast about their "great customer service" or "outstanding quality." and "innovation" - what does that mean? But let's be honest; those phrases are so overused that they're
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Who do you need to build a community? People think "community" is a product. In coworking, we use wanky business terms like "customer acquisition." But, at the same time, we want people to "join our community." Think about it: are you building a community
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We often subscribe to business software that's too 'much' for us because we want to "go pro" and "out-out!" When we're a small or micro business, we get enterprise-level software, bite off more than we can chew, and it takes
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Is a desk in a coworking space worth it? As a coworking space, are you selling a desk or something else? Ok. You ARE selling a desk, and when you run a coworking space, you can quickly think, I need to sell this many desks, and that's my
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What if everybody could walk to work? Since working in coworking spaces in 2010, I have been going to Central London. But I was ALWAYS looking for something nearer to me so I could spend less time travelling and do the school run for #supercoolson. But it seemed ‘normal’ to